Frequent Questions & Answers
Do I need to buy a membership to use your services?
No!! We have single sessions, session packs, 30-day passes as well as year packages if you didn't want a card being charged monthly!
Do you accept cash?
YES! We accept cash, and any major credit card or debit card. Pre-paid cards may/may not work depending on who issued them.
What is the last day to CANCEL my account?
After your first full successful draft comes out, you may give a notice to cancel anytime with at least a 2-day notice prior to your next draft date. If you give notice sooner than 2-days your cancellation will process after your next draft and you'll have one more month of full service. When submitting a form consider that day zero, if your draft day is then day 2 or later it will processed before your next draft, if sooner, it will process later for 1 full month more of service.
How can I CANCEL my account?
Please submit the form located here. Cancellations are never accepted by email, over the phone, through text or any way other than this form. Cancellations given with less than 2-days notice will have 1 full draft come out and cancellation will apply to draft after that.
Can I FREEZE my account?
Please submit the form located here to see all options, use the CHAT BOT on the SHOP page to freeze and save your pricing and perks for when you return, or see us in store!
Can I CHANGE my current subscription.
Yes, all changes in packages must be done IN PERSON.
What day will I be charged?
You will be charged on the same numerical date as your sign up, with the exception of sign ups taking place the 28th-31st, those will always come out on the 28th.
How do I find out my charge date and/or amount?
Please see the PDF sent at sign up, or you can check your account portal via the link we sent you to your account.
I lost my account link how do I get a new one?
Please text 716-221-6868 from the cell on file for you with #apprequest
I can't access my account portal! HELP!
You can click the reset by email option (the google integration is currently not working) and it will email the address we have on file. Check spam/promo folders and if you didn't get please email sunnyshores814@yahoo.com or stop in so we can update the email on file for you.
How do I pay a backowed balance or change my card on file?
You may do this in person, via text link sent on decline, by texting 716-221-6868 with #updatebilling or by visiting your account portal.
I had a less than satisfactory experience, how can I report this?
Please email sunnyshores814@yahoo.com, we will forward your email to the proper person and a response will be giving within 3-business days.
Can I return or exchange a product or package I've purchased? Can I transfer the remaining sessions on my account?
All purchases and sales are FINAL and are only usable by the person who purchased them. With the exception of things purchased in advanced at time of purchase an gifted to someone else.
What happens if I cancel while my account is frozen?
The cancellation will take effect immediately if proper notice is given.
Question Not Answered Here
Please email sunnyshores814@yahoo.com
Are there limits to your gift cards?
These are a store issued gift card and money is not protected by a bank or other party. This is not a debit/credit card and has no implied warranties. Merchant is not responsible for lost, stolen, unauthorized use or damaged cards. Unused value remains on card and cannot be exchanged for cash. Gift cards can be redeemed for regular priced instore purchases including single sessions, 30-day passes, year-passes and towards activation fees if applicable. Gift cards may also be used towards regular priced product purchases. Cannot be combined with member discounts, clearance items, specials or ISA bonuses. Because subscription based packages are handled by a 3rd party processor, gift cards cannot be applied to membership fees or dues. Dormancy fee of $20 will be charged per month after 1 year of non-use until funds are depleted. Other restrictions may apply.
Do I need to buy a membership to use your services?
No!! We have single sessions, session packs, 30-day passes as well as year packages if you didn't want a card being charged monthly!
Do you accept cash?
YES! We accept cash, and any major credit card or debit card. Pre-paid cards may/may not work depending on who issued them.
What is the last day to CANCEL my account?
After your first full successful draft comes out, you may give a notice to cancel anytime with at least a 2-day notice prior to your next draft date. If you give notice sooner than 2-days your cancellation will process after your next draft and you'll have one more month of full service. When submitting a form consider that day zero, if your draft day is then day 2 or later it will processed before your next draft, if sooner, it will process later for 1 full month more of service.
How can I CANCEL my account?
Please submit the form located here. Cancellations are never accepted by email, over the phone, through text or any way other than this form. Cancellations given with less than 2-days notice will have 1 full draft come out and cancellation will apply to draft after that.
Can I FREEZE my account?
Please submit the form located here to see all options, use the CHAT BOT on the SHOP page to freeze and save your pricing and perks for when you return, or see us in store!
Can I CHANGE my current subscription.
Yes, all changes in packages must be done IN PERSON.
What day will I be charged?
You will be charged on the same numerical date as your sign up, with the exception of sign ups taking place the 28th-31st, those will always come out on the 28th.
How do I find out my charge date and/or amount?
Please see the PDF sent at sign up, or you can check your account portal via the link we sent you to your account.
I lost my account link how do I get a new one?
Please text 716-221-6868 from the cell on file for you with #apprequest
I can't access my account portal! HELP!
You can click the reset by email option (the google integration is currently not working) and it will email the address we have on file. Check spam/promo folders and if you didn't get please email sunnyshores814@yahoo.com or stop in so we can update the email on file for you.
How do I pay a backowed balance or change my card on file?
You may do this in person, via text link sent on decline, by texting 716-221-6868 with #updatebilling or by visiting your account portal.
I had a less than satisfactory experience, how can I report this?
Please email sunnyshores814@yahoo.com, we will forward your email to the proper person and a response will be giving within 3-business days.
Can I return or exchange a product or package I've purchased? Can I transfer the remaining sessions on my account?
All purchases and sales are FINAL and are only usable by the person who purchased them. With the exception of things purchased in advanced at time of purchase an gifted to someone else.
What happens if I cancel while my account is frozen?
The cancellation will take effect immediately if proper notice is given.
Question Not Answered Here
Please email sunnyshores814@yahoo.com
Are there limits to your gift cards?
These are a store issued gift card and money is not protected by a bank or other party. This is not a debit/credit card and has no implied warranties. Merchant is not responsible for lost, stolen, unauthorized use or damaged cards. Unused value remains on card and cannot be exchanged for cash. Gift cards can be redeemed for regular priced instore purchases including single sessions, 30-day passes, year-passes and towards activation fees if applicable. Gift cards may also be used towards regular priced product purchases. Cannot be combined with member discounts, clearance items, specials or ISA bonuses. Because subscription based packages are handled by a 3rd party processor, gift cards cannot be applied to membership fees or dues. Dormancy fee of $20 will be charged per month after 1 year of non-use until funds are depleted. Other restrictions may apply.
